We are affiliated with a number of agencies to protect your privacy and ensure a
safe transaction. We use VeriSign to process online credit card payments using encryption
We are members of the Better Business Bureau (BBBOnLine)
and of the Jewelers Vigilance Committee that sets the jewelry industry standards
that we stringently uphold. You can access links to these agencies from our homepage.
Diamonds.com has been online since June 2000. We have helped thousands of customers
find the diamond of their dreams. (See testimonials.)
Our offices are in Las Vegas, Nevada. We are one of the nation's premier diamond
and jewelry e-tailers. We have a data base of over 40,000 loose diamonds and hundreds
of styles of jewelry. We are constantly adding new diamonds and designs.
We do not offer any plans at this time. However, we accept many forms of payment,
including all major credit cards and wire transfers.
We accept all major credit cards,VISA & MasterCard.
We also can accept wire transfers directly to our bank and details are supplied
Unfortunately we are not able to accept payments with a check, personal or corporate
or using all kinds of postal money orders.
Yes we are able to split the total charge into 2 cards.
We strive to offer the best value at the lowest prices whenever you shop with us.
We do not offer any additional discounts. We do however offer a 2% discount if you
pay using the wire transfer option.
No, we do not sell them and make every effort to ensure that we do not. Diamonds.com
is committed to working with suppliers that abide by the Kimberly Process Act that
guarantees that each and every single purchase is documented as a diamond from a
legitimate source and is conflict-free.
Our entire loose diamond inventory is either GIA or AGS
certified. These are the two most reputable diamond grading laboratories in the
United States and both are respected worldwide. For an additional cost, we can also
supply you with an independent appraisal from a registered appraiser to further
verify your purchase.
Please refer to our section on ring size selection.
You will find exact instructions to determine your ring size and an explanation
of our policies regarding ring sizing.
We are not a retail store and therefore not authorized to show merchandise to customers
in our office.
We are exclusively an online retailer and that is why are able to keep our prices
so low. We are not affiliated with any jewelry stores; our items are offered online
We do not produce a catalog. All of our extensive selections are listed on diamonds.com.
We are constantly expanding our jewelry and diamond inventory and always include
our new selections online.
Please refer to our Customize Your Own™.
Yes, you will receive a ring that is set. We assemble a head that is correct size
and shape in relation to the diamond and set the diamond in the ring. You'll receive
the finished ring in a gift box. We do this for you at no additional charge. This
normally takes 2-3 business days to complete.
Even though it may not be shown, many of the items are available in various metals
such as 14 karat yellow or white gold, 18 karat yellow or white gold or platinum.
Please contact our Customer Service department (1-877-956-9600) to determine if
it is available in the metal you want.
As our inventory is dynamic and constantly changing, some items may be discontinued
and are no longer unavailable. In any case, we encourage you to contact our Customer
Service department (1-877-956-9600) and we will do everything we can to help you
locate that item or find another one that resembles it as closely as possible.
Our data base is constantly being updated with new diamonds. If you don't find exactly
what you are looking for please contact us and our experienced gemologists will
be glad to help you in meeting your specific requirements.
Unless the purchase is returned and upgraded during the initial 30-day period of
our return policy, we do not offer a buy- back program at this time.
Absolutely. Our customer service representatives are available Monday through Friday
from 6:00 a.m.- 5:00 p.m. PST. Call us toll free at 1-877-956-9600.
Diamonds.com is located in Las Vegas, Nevada. In compliance with the state tax law,
we are required only to collect sales tax on orders shipped within the state of
Nevada. We do not charge sales tax for shipment to any other state. This can amount
to considerable savings.
It may vary depending on the item(s) that you are purchasing and the shipping method
you choose. The average time is between 3 to 5 business days. Items in stock normally
ship the same day. Items that need to be assembled and set may take from three to
five days to ship.
Diamonds.com only uses insured carriers, specifically FedEx. All shipments are insured
for the full value of their contents until signed for by the recipient. The incident
of loss is no greater than any other purchase you may make over the Internet. If
in fact the shipment is lost, we will provide a replacement or a full refund.
We will be happy to ship to any address you wish after we have verified your billing
address. In some cases your credit card company or issuing bank may require you
to add this address to your account.
We offer at least one free shipping method on any purchase. Please refer to our
shipping polices for full details.
Yes. We will ship via USPS registered mail. We gladly ship to AFO/FPO addresses
in appreciation for the service that the members of the Armed Forces perform for
We are able to ship orders within the US and US Territories only.
We offer a 30-day warranty against manufacturer defect of the item. If you are not
completely satisfied with your purchase, you can return it within 30 days from receipt
of the order provided the item is in the same condition as it was received. No questions
will be asked and you will receive a complete refund of the purchase price of the
piece (excluding the shipping charges).
We will gladly help you resolve any problem. Please refer to the information on
our Contact Us page.